PrimeTime TV – Terms & Conditions

We would like to inform our audience that account subscription activation may take some time, typically ranging from 1 to 5 hours. Furthermore, if it falls on a weekend, a special occasion, or a public holiday, this delivery timeframe may vary. Your patience throughout this setup is highly appreciated.

It is the policy of PrimeTime TV to provide customers with a mandatory 24-hour trial period. This allows users to test the quality of our service and determine if it fits their entertainment requirements before locking in a subscription. Also, we are always pleased to help our customers navigate and purchase their desired plans.

PrimeTime TV operates under a strict no-refund policy. Because we offer a comprehensive 24-hour trial window to evaluate our product quality beforehand, all sales are final once service files are delivered. If a persistent technical issue does occur, our team will work diligently to switch your server or assist you as much as possible to fix it.

For our valued resellers, in case your retail customer requests a refund from us, please be advised that we cannot issue a refund due to our strict company policy. However, the PrimeTime TV team will try their best to look into and troubleshoot the underlying issue. Our approach to a solution depends on the severity of the problem, as we constantly aim to provide the best possible support.

Please read these terms carefully, and if you still have any questions, our customer care staff is always available to help you out.